Report a fault

Tell me what needs fixing and I'll get on to it.

Can you smell gas, or think there's a gas leak?

Yes No

Don't use this form. Call the Gas Emergency Service now.

0800 111 999

Do:

Open all doors and windows
Turn the gas off at the meter if you can reach it safely
Get everyone out

Do not:

Smoke or light matches
Use light switches, entry phones or doorbells
Use your phone inside the property

Is any of this happening right now?

There's a fire, or someone is in danger. Call 999
No heating or no hot water
No water at all
No electricity at all
Water is leaking onto electrics, or there are exposed wires or sockets
A leak you can't stop by turning the water off at the stopcock
You can't lock the doors or windows
Your smoke or carbon monoxide alarm is beeping

Yes, one of these No, none of these

Please call me now.

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Don't use this form. I won't see it straight away.

Which property is this about?

Please choose a property.

What's the problem?

Damp or mould Heating or hot water Water leak Toilet, bath or shower Kitchen: sink, units or worktop Cooker, fridge or washing machine (only if I supplied it) Electrics or lighting Door, window or lock Floor, wall or ceiling Smoke or carbon monoxide alarm Pests Something else

Please choose what the problem is.

Which room is it in?

Kitchen Bathroom or toilet Bedroom Living room Hallway or stairs Outside: garden, roof or exterior More than one room Somewhere else

Please choose where it is.

Describe the problem What's happening, and how bad is it? If something's leaking or broken, tell me exactly what and where. Please tell me what's wrong.

When did you first notice it?

A rough answer is fine.

In the last few days In the last few weeks More than a month ago

or

I'm not sure

Please choose roughly when you noticed it.

Have you already tried anything? (optional) For example: reset the fuse box, checked the boiler pressure, turned the water off at the stopcock. Completely fine if not. Please don't do anything that feels unsafe. Add photos (optional) Photos get this fixed faster. A close-up plus one from further back is ideal. Up to 3, and only take them if it's safe to do so.

Is anyone living in the property more at risk from this problem?

For example: a child under 5, someone over 65, someone pregnant or who's recently given birth, or anyone with a breathing or heart condition, a weakened immune system, or a disability.

Yes No

Please choose yes or no.

Tell me more Please tell me a little more.

Your details

Your name Please enter your name. Best phone number Please enter a phone number.

Email address I'll send you a copy of this report. Please enter a valid email address. When are you usually at home? Any days or times to avoid? Anything I should know about parking or access? Please tell me when I can get access.

Goes straight to the Parchment Properties maintenance inbox.

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Repair reported

Your reference:

I've sent a copy to . Keep it. It's your record of when you told me.

What happens next

If anything gets worse in the meantime, call me on .

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